PRIVACY POLICY Foxtcon One LLC Effective Date: April 9, 2025 Last Updated: April 9, 2025
1. Introduction
Foxtcon One LLC (“Foxtcon,” “we,” “us,” or “our”) operates the website foxtcon1.com, the InnVision platform at app.foxtcon1.com, and associated mobile applications (collectively, the “Services”). This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.
By using any of our Services, you agree to the practices described in this policy.
2. Information We Collect
2a. Information You Provide
- Name and email address when creating an account or submitting a contact form
- Business name, property name, and operational details entered into the InnVision platform
- Communications you send to us via email or contact forms
2b. Information Collected Automatically
- IP address, browser type, and operating system
- Pages visited, time spent, and referring URLs
- Device identifiers when accessing mobile applications
- Cookies and similar tracking technologies
2c. Information Collected via the InnVision Platform
- Staff profiles and role assignments
- Property and room management data
- Housekeeping task logs and scheduling data
- Time clock entries and attendance records
- Any data entered by hotel/hospitality operators using the platform
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the Services
- Authenticate users via One-Time Password (OTP) email verification
- Send transactional emails such as OTP codes and account notifications
- Respond to inquiries submitted through contact forms
- Improve platform features and performance
- Monitor for security threats and unauthorized access
- Comply with applicable laws and legal obligations
We do not sell your personal information to third parties.
4. One-Time Password (OTP) Authentication
The InnVision platform uses email-based OTP authentication. When you log in:
- A one-time code is generated and temporarily cached
- The code is delivered to your email address via Amazon Simple Email Service (SES) from no-reply@foxtconone.com
- Codes expire after a short period and cannot be reused
- No passwords are stored on our servers
5. Cookies and Tracking
Our website (foxtcon1.com) may use cookies and similar technologies to:
- Remember your preferences
- Analyze website traffic and usage patterns
- Improve site performance
You can control cookie behavior through your browser settings. Disabling cookies may affect some functionality of the site.
Our mobile applications may use device identifiers and analytics SDKs for crash reporting and usage analytics. You can opt out through your device’s privacy settings.
6. Data Storage and Security
Your data is stored on AWS infrastructure located in the United States (us-east-2 / Ohio region). We implement industry-standard security measures including:
- Encrypted data transmission via HTTPS/TLS
- Private database subnets with no public internet access
- Role-based access controls
- Regular security monitoring
No method of transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data using reasonable safeguards.
7. Data Retention
We retain your data for as long as your account is active or as needed to provide the Services. If you request deletion of your account, we will remove your personal data within 30 days except where retention is required by law or for legitimate business purposes such as fraud prevention.
8. Third-Party Services
We use the following third-party services which may process your data:
- Amazon Web Services (AWS) — cloud infrastructure, database hosting, email delivery
- Google Analytics (if enabled on foxtcon1.com) — website traffic analytics
- Stripe — payment processing for platform subscriptions (Stripe’s privacy policy applies to payment data)
These third parties have their own privacy policies. We encourage you to review them.
9. Mobile Applications
Our mobile applications may collect:
- Device type, operating system, and app version
- Crash logs and performance data
- Location data only if explicitly requested and permitted by you
- Push notification tokens if you opt in to notifications
You can revoke permissions (location, notifications) at any time through your device settings. Uninstalling the app will stop all data collection from the device.
10. Children’s Privacy
Our Services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will delete it promptly.
11. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict certain processing
- Receive a copy of your data in a portable format
To exercise any of these rights, contact us at support@foxtcon.com. We will respond within 30 days.
12. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect, the right to delete it, and the right to opt out of its sale. We do not sell personal information. To submit a request, email support@foxtcon.com.
13. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top of this page. For significant changes, we will notify users via email or a notice on the platform. Continued use of the Services after changes constitutes acceptance of the updated policy.
14. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy, please contact:
Foxtcon One LLC Email: support@foxtcon.com Website: https://foxtcon1.com Kansas City Metro Area, Kansas & Missouri
This policy applies to foxtcon1.com, app.foxtcon1.com (InnVision), foxtconhospitality.com, and all Foxtcon mobile applications.