Answers your business phone
The agent picks up the calls you choose, such as after-hours calls, busy afternoons, or common questions, and answers them the way you agreed.
Phase 1 · Phone and text
AI phone and text agents that know when to hand off.
We can set up an AI helper that answers your business phone and your business texts. You choose what it may say. A person steps in when the question needs one. It answers only the calls and texts you choose, in the languages your customers speak.
You choose what it may sayWe agree on its answers before it talks to a single customer.
A person steps inWhen a question needs one, the agent hands it to your team.
Any languageIt can talk with your customers in the languages they use.
What we set up
A front desk that never puts you on hold
A phone and text agent is Phase 1 of the work we do with you. Here is what we can set up, shaped around how your business already answers the phone.
Replies to your business texts
The same rules apply in text. It answers the texts you choose, for people who have agreed to hear from you, with a simple way to stop.
Answers you approve
We write down what it may say and what it must never say. You read it, correct it, and confirm it before anything goes live.
Hand-off to a person
You decide which moments need a person, like account questions or anything sensitive, and who on your team should pick them up.
Your customers' languages
Leela already talks with people in any language. We can set up your agent to speak the languages your callers and texters use.
Support after launch
We stay with you. Partner support starts at $300 a month, so the agent keeps up as your hours, prices, and questions change.
You stay in charge
Rules first. Then it talks to your customers.
An AI agent should not make things up on your behalf. So before it answers a single call, we agree on what it may do. Those rules come from listening to how your team really answers the phone today, not from a template.
This is different from texting Leela. Leela is our discovery assistant. A phone and text agent is built for your own customers, on your business line.
- The calls and texts it answers, and the ones it leaves alone
- What it may say, and what it must never say
- When a person steps in, and who that person is
- The languages it should use with your customers
How it works
How it works for phone and text agents
The same four steps as everything we do. You always know which one you are on.
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Talk to Leela
Tell Leela how calls and texts reach you today, which ones you miss, and which ones need a person. Your first 20 minutes free.
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Our Chief designs the plan
Our Chief writes which calls and texts the agent answers, what it may say, and when it hands off.
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You confirm in your portal
You read the plan in your client portal, correct anything we got wrong, and approve it before we build.
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We build and stay with you
We set up the agent on your business line, then keep its answers current with partner support.
Who it helps
Any business with a phone that rings
Accounting firms
An AI front desk for the same questions every season: where is my return, what do you still need, can I book a time.
Clinics
Take the booking and rescheduling calls you approve, and pass anything private to a person.
Hotels
Answer guest calls and texts about the common things, alongside FoxtInn for hotel operations.
Manufacturing
Field order and vendor calls you choose, so the floor is not interrupted by the same questions.
Restaurants
A missed call can be a missed table. Answer after hours, take a message, or handle common questions.
Any business
If you have customers, a phone, and a process, we can start with a conversation, in any language.
Questions
Phone and text agent questions
Still unsure? Leela can answer in your language.
Who decides what the agent is allowed to say?
You do. Before it talks to a single customer, we agree on what it may say, what it must never say, and when it should hand the conversation to a person. You confirm that in your client portal before we build.
What happens when a question needs a person?
The agent hands it over. You decide which moments need a person, like account questions or anything sensitive, and who on your team should pick them up.
Can it speak languages other than English?
Yes. Leela, our discovery assistant, talks with people in any language, and we can set up your agent to speak the languages your customers use. Tell us which ones during discovery.
How does consent for texting work?
Your agent should only text people who have agreed to hear from you, and every text conversation needs a simple way to stop. We plan the opt-in wording and the STOP and HELP replies with you. For texts with Foxtcon One itself, see our text messaging terms.
Can I text Leela today?
Not by SMS yet. You can call or message Leela on WhatsApp, call (938) 867-6887, or talk on the web. Texting Leela by SMS, a 1-800 number, and local numbers in other countries are coming soon. A phone and text agent for your own customers is separate work we can build.
What does a phone and text agent cost?
Most agents are scoped to your business after discovery. Discovery Starter is $299 for 90 minutes and is credited toward the build. For accounting firms, the AI front desk package is $7,500 to set up, then $750 a month.
Related services
Ready when you are.
Talk to Leela, or call (938) 867-6887. Your first 20 minutes free.