Your stages, in plain words
We map the real steps of an order, job, or request, and name them the way your customers would understand them.
Phase 2 · Customer status
A client status portal your customers can check anytime.
A client status portal is a simple page your customers can open to see where things stand. Fewer "just checking in" calls. You decide what they are allowed to see.
Where things standCustomers see the current stage and the last update.
Fewer check-in callsThey can look it up instead of calling to ask.
You decide what they seeStages, dates, and notes you approve. Nothing else.
What we set up
One clear page, instead of another phone call
A status portal is Phase 2 of the work we do with you. Here is what we can set up, shaped around the way your work actually moves.
Progress at a glance
Each customer sees what is done, what is happening now, and what comes next, without having to ask.
The last update
A clear "last updated" line, so customers know the page is current and not left over from last week.
Each customer sees their own
A customer sees their own order or job, not anyone else's. Internal notes stay internal.
A way to reach your team
When the page does not answer the question, customers have a simple way to get in touch with a person.
Easy on a phone
Many customers check from a phone, so we build the page to be clear and quick on a small screen.
You stay in charge
You decide what your customers are allowed to see
A status page is only useful if customers trust it, and only safe if it shows the right things. So we agree on every field with you before we build. If something should stay internal, it stays internal.
It is the same idea we use with our own clients. Our client portal is your private page with Foxtcon One, where you confirm what we heard, upload files, see your plan, and pay. A client status portal is the same idea, built for your customers.
- The stages customers see, named in plain words
- Which dates and notes are shown
- What stays internal
- How customers reach a person when they need one
How it works
How it works for client status portals
The same four steps as everything we do. You always know which one you are on.
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Talk to Leela
Tell Leela which questions customers call to ask, and how an order or job moves through your business. Your first 20 minutes free.
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Our Chief designs the plan
Our Chief writes the stages your customers will see, what each one shows, and what stays internal.
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You confirm in your portal
You review the plan in your client portal, correct it, and approve it before we build.
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We build and stay with you
We build the status page, then keep it matched to your process with partner support.
Who it helps
Any business that gets asked "where is it?"
Accounting firms
Show clients where their return stands and what you still need from them.
Clinics
Show patients what is next, while private health details stay on a need-to-know basis.
Hotels
Let guests see where a request stands, alongside FoxtInn for hotel operations.
Manufacturing
Give buyers a page for order stages, instead of another call to the floor.
Restaurants
Show where a catering or large order stands, from confirmed to ready.
Any business
If customers ask for updates, a status page can answer them first.
Questions
Status portal questions
Not sure a status page fits your business? Ask Leela.
What is a client status portal?
A simple page your customers can open to see where things stand. It shows the stages of their order, job, or request and the last update, so they do not have to call to ask.
Who decides what customers can see?
You do. We agree on which stages, dates, and notes are shown, and what stays internal, before we build. You confirm it in your client portal.
Is this the same as the Foxtcon client portal?
No. The client portal is your own private page with Foxtcon One, where you confirm what we heard, upload files, see your plan, and pay. A client status portal is the same idea, built for your customers.
Why is it Phase 2?
Phase 1 is a phone and text agent that answers the calls and texts you choose. Phase 2 adds the status page, so customers can check where things stand without calling at all.
What does a status portal cost?
A status portal is scoped to your business, so the price comes with your plan. Discovery Starter is $299 for 90 minutes and Discovery Plus is $699 for 4 hours, both credited toward the build. Partner support after launch starts at $300 a month.
Related services
Ready when you are.
Talk to Leela, or call (938) 867-6887. Your first 20 minutes free.